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MINDBODY is a versatile software platform widely used by small yoga studios, fitness facilities, gyms, wellness studios, and pilates …
Starting at $129 per month
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What is MINDBODY?
MINDBODY is business management software for gyms and spas, as well as fitness and yoga studios built around appointment scheduling and online bookings and calendaring, from the company of the same name in San Luis Obispo, California. Notably, the platform…
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Pricing
Starter
$129
Cloud
per month
Accelerate
$259
Cloud
per month
Ultimate
$399
Cloud
per month
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Demos
Mindbody Demo | Cuker Agency
YouTube
MindBody Expo 2016 Video Demo
YouTube
Booker Quick Demo
YouTube
Mindbody login
YouTube
CrossFit | Mindbody Sign-In Reservation DEMO
YouTube
MINDBODY to Zoom Integration & Automation Live Demo
YouTube
Product Details
- About
- Tech Details
- FAQs
What is MINDBODY?
MINDBODY Video
There are infinite reasons for starting a fitness, wellness, or beauty business. What's yours?
MINDBODY Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
Frequently Asked Questions
MINDBODY is business management software for gyms and spas, as well as fitness and yoga studios built around appointment scheduling and online bookings and calendaring, from the company of the same name in San Luis Obispo, California. Notably, the platform also contains marketing automation to maintain club member engagement, and enrollment.
Reviewers rate Support Rating highest, with a score of 6.
The most common users of MINDBODY are from Small Businesses (1-50 employees).
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TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
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MINDBODY is a versatile software platform widely used by small yoga studios, fitness facilities, gyms, wellness studios, and pilates studios to streamline their business operations. Users appreciate its robust capabilities, allowing them to effectively manage various aspects of their company. From logging attendance and processing purchases to handling payroll and overall company management, MINDBODY is considered one of the most powerful and comprehensive solutions available for running a health and fitness company. However, due to its complexity, users need sufficient time to set up and fully utilize all its features.
One key benefit of MINDBODY is its compatibility with complementary software, which enables users to enhance their studio's operations and efficiency even further. Additionally, the availability of a mobile app allows for a seamless user experience on-the-go. MINDBODY serves as a booking and reporting system, client management software, and technology hub for fitness and yoga studios alike. Across multiple departments within a company, it facilitates scheduling, note-taking, lead tracking, client management, sales reports, and merchant processing.
While MINDBODY provides excellent functionality for many businesses, some users have encountered challenges such as increased subscription costs or difficulties in obtaining support during setup. Nevertheless, its API integration offers the ability to connect to third-party interfaces servicing fitness studio partners. Furthermore, the MINDBODY business app and online software are valuable tools for managing bookings and customer data effortlessly.
MINDBODY caters to various essential functions within organizations including website management, finance tracking, customer retention strategies, marketing campaigns, sales analytics, retail product inventory management, as well as the creation of private and class schedules. It serves as a client management system with point-of-sale capabilities while also providing reporting options that enable owners to track statistics and assess performance effectively. Businesses rely on MINDBODY for convenient check-ins processes for clients, purchasing transactions, booking studio rentals, and day-to-day operational management.
In the realm of fitness facilities and gyms, MINDBODY plays a pivotal role in client management, membership tracking, payment processing, class scheduling, and personal training organization. Yoga studios find it exceedingly useful for attendance tracking, managing class packages, and generating instructors' time sheets. Similarly, pilates studios benefit from MINDBODY's functionalities that allow clients to sign up for classes, purchase packages, cancel reservations as well as enabling instructors to take notes on clients effectively.
Beyond fitness and wellness centers, MINDBODY is employed in various industries. For example, it serves as comprehensive gym software facilitating functions such as maintaining client databases, scheduling appointments, sending emails, and managing memberships. MINDBODY is also utilized as clinic software for booking appointments, taking notes, scheduling treatment rooms, and managing practitioners.
One notable feature of MINDBODY is its integration with Constant Contact, enabling users to stay in touch with their clients effortlessly. Reviewers have found MINDBODY particularly useful for class registration and workshop sign-ups in their wellness studios. Customers appreciate the convenience of using MINDBODY for managing their wellness studio's operations and streamlining their business functions. Whether it's tracking attendance, managing memberships and appointments, or generating detailed reports, MINDBODY provides a comprehensive solution for businesses in the health and fitness industry.
Overall, MINDBODY serves as an all-in-one platform that simplifies various aspects of running a health and fitness company. From client management to financial tracking, class scheduling to reporting analytics, this robust software enables small businesses to operate efficiently and effectively. While some users may experience challenges during setup or encounter increased subscription costs, the majority find value in the extensive features and capabilities offered by MINDBODY.
Intuitive User Interface: Users have found the user interface of MINDBODY intuitive and easy to use, with many reviewers stating that it made tasks such as billing, uploading documents, and creating logins straightforward. Several users appreciated the ease of finding gym/organization and booking classes, highlighting the intuitive user interface as a positive aspect of MINDBODY.
Robust Features: The full-service offering of MINDBODY encompasses client management, point of sale, class scheduling, and auto e-mails, which has been highly valued by users. They mentioned that MINDBODY offers a plethora of capabilities all in one spot, making it a convenient and comprehensive solution for their business operations. Additionally, users appreciated the variety of classes offered by MINDBODY and its ability to manage online schedules effectively both in browser and app form.
Helpful Customer Support: Users praised the excellent customer service provided by MINDBODY, mentioning that it was helpful and responsive in addressing their needs. The availability of live customer support and the knowledge and expertise of the support team were highlighted as positive aspects. Furthermore, several reviewers highly appreciated the availability of technical support from MINDBODY in resolving any performance issues with the software and providing frequent updates until those issues were resolved.
Inflexible and Outdated User Interface: Some users have found the user interface of MINDBODY somewhat inflexible and outdated, suggesting that it could be more modernized to improve the overall user experience.
Difficulty with Building Integrations: Several users have expressed difficulty in achieving the correct operational workflow and outcome when building integrations with other software using the Public API system. This has hindered their ability to seamlessly connect MINDBODY with their existing tools.
Lack of Customization Capabilities: A number of reviewers have mentioned the need for more customization capabilities within MINDBODY. They desire features such as the ability to build queries for customized reports and a greater level of control over various aspects of the software's functionality.
Based on the reviews, users recommend the following:
- Give yourself 6 months to learn the software, as it may be difficult at first but gets easier over time.
- Consider the specific needs of your business before deciding to use MindBody. It is highly recommended for fitness facilities, appointment/class-based businesses, boutique fitness studios, and high volume spas with additional components like cabanas. However, it may not be suitable for multi-purpose health clubs. Also, check for cost-effective and all-inclusive options before committing to MindBody.
- Utilize customer support and training resources. Many users praise the assistance provided by MindBody's customer support and recommend engaging with them for any questions or issues. Ensure that everyone in your organization is fully trained on how to use the software and consider attending training sessions and demos tailored to your specific needs. Stay on top of service desk tickets as there are rarely issues with the system.
These recommendations highlight the importance of investing time in learning the software, understanding your business needs, and taking advantage of available resources to optimize your experience with MindBody.
Attribute Ratings
Reviews
(1-13 of 13)Companies can't remove reviews or game the system. Here's why
April 04, 2022
More to be desired.
We utilize Mindbody for all aspects of our company. Booking classes, checking in members, etc. Mindbody's branded app is very minimal and extremely chaotic. The business has very limited access to helping clients when there is an error (which is quite a lot) and MB support is not exactly quick. Reporting is still a bit subpar. You have to have loopholes in order to do what should be easily accessible items. The business app does not transfer over any signatures that the client signs to the main database website version. Overall the system is good but not great.
- Billing
- Uploading of documents
- Creating log ins (if not already a MINDBODY user at another location).
- Reports.
- Customer service wait time - bring back the chat.
- Scheduling classes.
- Allowing rooms to be visible to public.
March 31, 2022
Mindbody is a success!
MINDBODY Online has many features and functionalities which allow Exos to configure a solution with payment and scheduling components to meet a variety of operational needs, such as effortlessly facilitating personal training services and streamlining the payment process for pay-for-service programs both delivered on-site and virtually. MINDBODY enables Exos to provide clients with key statistics with in-depth analysis reporting such as utilization, attendance by group, time of day, day of the week, and by activity, newly joined and canceled memberships, and others.
- Standing up new studios/locations. In Q4 last year Exos requested 60+ new MINDBODY locations which MINDBODY was able to deliver rapidly and accurately.
- Communicating when there are performance issues with their software and providing frequent updates until the issue has been resolved.
- Having assigned Strategic and Technical account managers to our account has been invaluable to improve operational success at locations using the MINDBODY software.
- The user interface is somewhat inflexible and outdated. It would be great to have more customization capabilities.
- The Public API system is sometimes challenging to achieve the correct operational workflow and outcome when building the integration with another software.
- Mindbody has a wide variety of pre-built Reports available. However, it would be an improvement to have the ability to build queries for customized reports instead of needing to utilize multiple reports to pull the requisite metrics needed by some of our clients.
Score 1 out of 10
Vetted Review
Verified User
I have been six years with Mindbody. [In my experience,] the agents are poorly trained. I know more than an average agent and have finally learned to ask the question are you 100% sure. If they say "I think so" it will be a disaster. You always then have to ask them to go to a senior agent to be 100% sure so that it doesn't cost me time and money, which it has on numerous occasions. If you don't' know something let the client know you need to speak with a senior agent to be sure. The wait times are ridiculous. Asking me to go online to find my answer is insulting. I pay over $200 U.S. a month and I should be able to talk to an agent when I need. Fastfwd six years and we are over a year into a pandemic (15 months to be exact). I've had to close my business three times in the last year here in Canada. Every part of Canada has had to shut down at some point. I needed to extend everyone's drop-in passes three different times and the first time caused me so much time and stress. So when I shut down a second time and had to re-open I made sure I spoke to an agent and had them be 100% sure how to do this efficiently. Over two hours of back and forth with different agents they helped me run the right report. Ffwd a third time I called in again for another closure/reopen as I was so confused the second time about the process I needed a refresher what to do. Again the agent has no idea. How on earth in the middle of a pandemic in north America where Mindbody is a huge client do the agents NOT know how to run this report by now? Come on speak to your agents. Every single fitness / dance type of business has to extend passes. At this point why is this so painful that management doesn't communicate important time saving information to their employees? The amount of back and forth in the last six years I've had to deal with MINDBODY, what I can say is, [in my opinion], expect major frustration. For such an expensive software that does all it does, you'd at least think their customer service reps would be trained in things like "never say I don't know or I think so"? Come on. Customer service 101 - I don't know the answer but I will find out for you.
- Marketing reports
- The app
- Customer service on so many levels
April 23, 2020
MINDBODY makes life easier!
Mindbody is used in our organization for client database, scheduling, emailing, etc. It allows all employees to keep track of all business aspects of the organization and gives clients and members the ease of scheduling and maintaining their membership and appointments at the gym. The reporting options are phenomenal and allows others to gauge their stats.
- Scheduling is a breeze.
- Reporting is customizable and thorough.
- Excellent customer service.
- User interface could be a bit more modern.
- It would be nice for management to be able to make a field required.
- A bit pricey.
March 09, 2020
MINDBODY - As told by an app user
MINDBODY was only used by myself as an app user for a local gym in Phuket, Thailand. The app was able to solve the issue of booking classes for Muay Thai fighting, along with CrossFit classes and a top-tier gym (Alpha) in the area. Again, I was an app user of this.
- MINDBODY has a streamlined onboarding that made it very easy to sign up and take the desired action (signup for a class) in only a few clicks.
- The app had an extremely clean UI that made for a streamlined UX that allowed me to book classes in a few seconds.
- If I forgot to book the class (30 mins before the class starting), then I was able to 1-click call the location and speak to a team member.
- From a user perspective, the app was a bit slow in terms of loading.
- I had to reset my password once, and the email went to my spam folder - not ideal.
March 09, 2020
Loyal user for 8 years
I have a small yoga studio business. MINDBODY online is the software program that I use to log attendance, make purchases, and do payroll. I like the reporting section for bookkeeping purchases. I have had this software for eight years. At that time, I have trialed Wellness Living and Thryv. MINDBODY is the only one that meets my needs.
- Dominant market share of apps
- Live customer support
- Longevity in the market
- Reputation
- Very expensive
- Long-winded ways of navigating system
- Conference costs are super expensive
March 09, 2020
MINDBODY is the best at what they do!
Our business uses MINDBODY as our client management system. It's our point of sale system, so all sales and transactions go through MINDBODY. We use it to run most reports, keep track of employees, receive reviews, and our class schedule. We also use the business app that corresponds with it and the consumer app.
- Client management
- Point of sale
- Class scheduling
- Retail inventory
- Rewards program
- Client outreach
March 06, 2020
The "Go-To" Studio Software
MINDBODY is easily the most powerful and comprehensive software available to help run your health and fitness company. Because it is complex, it takes time to set up and conquer the entire landscape of services it provides. With time, you can master this program then use complementary software depending on how sophisticated you want to be with your company. It is confusing to see so many complementary programs, but to the best of my knowledge, I believe MINDBODY keeps from duplicating every idea/program to not degrade the work that they do with the foundation of the work that they do well. This company is innovative and trailblazing ways and features that will enhance the client's experience at your gym/studio and easily the best feature is the ability to use a mobile device to run the software and create a pleasant experience for the user.
- Taking payment
- Scheduling classes
- Organizing workshops
- Taking different types of payments
- Expertise in comparing complementary software
- Easily connecting to customer service
March 06, 2020
Don't MIND if I do! Great app for gyms.
MINDBODY is used at my gym in Phuket, Thailand and a few others that I've been to around the world. It was used by the entire organization and even across departments from Thai Boxing, Crossfit, and Strength Classes to cardio/cycling classes. It solves the issues of payment and sign-up for classes in an easy-to-use way.
- Great on-boarding -- Simple, easy, quick
- Intuitive UI/UX -- Easy to find your gym/organization and book classes
- One Click To Book -- No extra steps
- Marketing -- Getting into more gyms to make it more efficient in every gym I go to considering they've only been a few.
February 13, 2020
We have it because there’s no better alternative at this time
We use MINDBODY as a client management software at our fitness studio. Members and staff book personal training and coaching appointments in MINDBODY. We also use it as a point of sale software for supplements and other retail items. Lastly, we use their credit card processing and merchant services. It allows our members to independently schedule, reschedule and cancel personal training appointments.
- Scheduling
- Creating membership or contracts is very cumbersome.
- Members and staff both feel that it is not user-friendly.
MINDBODY is used by our fitness facility/gym for client management, membership management, payments including recurring billing, class scheduling for group classes, and personal training. Basically, it runs everything!
- Reliable - In the last year, it has never been down or unavailable.
- The mobile app, kiosk, website integration, and desktop work seamlessly.
- Deep customization in terms of class/membership rules is available.
- The user interface is extremely inconsistent, as parts of it look like it hasn't changed since the early 2000s, yet other areas are designed to look more modern.
- Disappointed with the notification systems for booking personal training, it's not very robust in notifying staff they have been booked.
November 30, 2017
Nothing on the Market compares to MINDBODY's premium product
At my previous organization, we used Mindbody's API to connect to our own interface to help service our fitness studio partners that were using Mindbody to service their clients. Though the API brought its own obstacles, it allowed both our company and Mindbody to be able to service both of our clients more seamlessly.
- Mindbody allows end-users the convenience of an easy to use booking platform and app.
- Mindbody allows their clients to derive insights from their bookings such as total sales, new clients, etc.
- Mindbody compiles loads of various features that allow you to service your business from one single platform with analytics, marketing, reservation systems, POS, and more!
- Pieces of Mindbody's UI (specifically the reservation system), has always seems a bit outdated. Though, with the upgrades they have made to other areas of the platform, maybe the UI will receive a facelift soon too!
- From an end-user perspective, I do not like that there is not a central log-in. If I use different companies that all use Mindbody, I have to create a different login for each. Even though the email and password can remain unchanged, I still have to repeat that process each time.
MINDBODY is used nationwide in my company, for our services and retail sales. The system itself is a bit slow, and there are too many steps to do a simple transaction. It also does not allow for multiple discounts during a transaction.
I have used MBO in my previous company as well, which was used for scheduling and service sales. The system was also slow there and there were too many steps. The receipt printing area often freezes. When I currently look for old purchase orders to accept into my inventory it doesn't allow me to eliminate other locations, it shows where I can but in a date to only look up during a certain month but every time I click on it, it does the "waiting circle" and never actually populates with the information.
I have used MBO in my previous company as well, which was used for scheduling and service sales. The system was also slow there and there were too many steps. The receipt printing area often freezes. When I currently look for old purchase orders to accept into my inventory it doesn't allow me to eliminate other locations, it shows where I can but in a date to only look up during a certain month but every time I click on it, it does the "waiting circle" and never actually populates with the information.
- The history of purchases is something that navigates easily and I appreciate because we have a list of everything a particular client has purchased.
- It brings up a client that was recently dealt with when starting a new transaction so you can easily click on that name if you are still working with them.
- Improvement in the area of receiving purchase orders. If I want to receive and print out bar codes, I have to do one and click out of it, go back in and do the other.
- When purchasing items, having take out the "add item" button, takes way too many steps to purchase something. A lot of our clients are in a rush.
- Take away and add permission to distinguish ringing up an employee.
- Al la carte permissions for employees.
- The system needs to be faster, period.
- Come up with a system that allows us to have things show up on sale when they are rung up instead of adding a promo code.
- Before a transaction, instead of having people log in and out completely, have a 4 digit code that the employee types in really quick or scans so they can ring the client up and it goes under the correct name.